Direct
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Giving Support to CHC,

Adult Social Care

And Children's Services

Short term care

For Long Term and

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Enquire with us now,

Professional Personal Care

And get Access to

Services

Personal Care

getting-out-of-bed
  • Getting up and going to bed
  • Bathing and washing
  • Dressing
  • Toileting
  • Medication Support

Respite Care

mobility
  • Long term nursing care
  • Palliative and respite care
  • Help day and night

Home Care

cooking-for
  • Meal preparation
  • Cooking
  • Shopping
  • Laundry
  • Light housework

Companion Care

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  • Conversation
  • Driving to appointments
  • Reading
  • Sitting service
  • Social support

Tailor-Made Care

tailor-made

We pride ourselves in being able to tailor-make our services cater to your every need, making sure you are as comfortable as possible, while monitoring your medication intake and general health state.

 

24 Hour Live in Care

All these services are available with 24 hour live in care. We can arrange care for your loved ones privately.

About Us

Is the service WELL LED?

Our service promotes safe delivery of care and as such all staff undertakes Induction Training where they are assessed for competency skills before they undertake duties. Staffs are provided with mandatory training which includes PMVA (Prevention and Management of Violence and Aggression), Health and Safety, Moving and Handling, Safeguarding of Vulnerable Adults, Dementia Care, Palliative Care and Medication management, Basic Life Support and Lone Working.

Is our service SAFE

Our recruitment process is very personalized and carried out according to the Home Office requirements. We carry out background checks on all members of the public who wish to join us and we do not discriminate against anyone regardless of their ethnicity.  We run employment history checks, Identity Checks, Enhanced DBS checks and Eligibility to work in the United Kingdom. We treat everyone as an individual and as such confidentiality of all information relating to you and all aspects of your care will be maintained. Our staff will wear uniform and carry ID badges which are easily identifiable with our company at all times.

Complaints and Compliments

We encourage service users and their relatives to give us feedback on any aspects of their care good or bad as this will assist us in making improvements to our services. We will give out a Service User Guide/Hand book which all the necessary steps to follow in raising any concerns. These will be dealt with promptly and feedback given within 72 hours.

Arranging Care for your loved ones

It is never easy to get the right care for your loved ones as such we made it easier for everyone who approaches or wishes to approach us for our services. We operate a 24/7 open door service and with well trained staff to support you Direct Source Healthcare Ltd aims to arrange your care according to your individual needs. Our team can arrange visit in your own home for an informal discussion regarding your care needs at no cost. We pride ourselves with a Person Centred Approach coupled with Care planning processes which are tailor made to suit individual needs.

Do we ensure Continuity and Consistency

Due to high demand of carers, staff  holidays, sickness and emergencies  we may not always meet your preference in carers but we will ensure individuals contacted and informed of any changes to carers making sure your needs are met on a daily basis. Service users will be made aware that we may not always make it at the allocated times as we face challenges with travel and unexpected issues that may arise with other service users. Should a situation arise whereby our staff are running late, you will be informed immediately.

Is our service CARING

We will ensure individual needs are met and as an organization we promote and protect your dignity.

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